Join us for an invitation-only half-day conference specifically tailored for high-level executives led by host. Session details to follow.

Join us at the conference’s Bank of the Future kick-off reception, where innovation and iteration come together.

Get ready to accelerate your journey into digital banking’s next big phase while forging meaningful connections with industry pioneers, trailblazers and disruptors.

Start your immersive experience at the Bank of the Future kick-off reception. Let’s toast to innovation, connection and the exciting road ahead!

American Banker will survey banking leaders to understand the unfolding role that data and artificial intelligence (AI) is expected have on the customer experience in banking. Specifically, the research will look at the use cases banks are prioritizing and the impact on customer journeys. We will also explore the characteristics and best practices that define data-driven banks to better understand overall readiness for AI adoption.

With more than 25 years of IT and cybersecurity leadership experience, Brian is responsible for technology and information protection programs. Delivering technology platforms and solutions that support the Bank and protect its customers, employees and information, Brian and his team are implementing and maintaining programs and solutions that leverage the latest technologies and capabilities in the IT industry. Learn practical tactics for optimizing your environment to effectively combat cyber security & fraud.

Indulge in a taste of tomorrow at the Bank of the Future Lunch, exclusively hosted on the Experience Hall floor during the DIGITAL BANKING Conference.

In this panel, fintech and banking leaders discuss how they’re partnering to build new products that redefine traditional CFO responsibilities and unlock new opportunities for growth and innovation. We’ll explore how embedded finance is reshaping how CFOs manage financial operations, enabling greater visibility into cash flow and improved decision-making.

As financial institutions navigate complex regulatory requirements and prioritize data security, the right foundation and architecture ensures they can fully exploit AI technologies while safeguarding sensitive information. What are the enabling architectural principles of supply chain data? Join us to learn strategies for building an adaptive, intelligent banking ecosystem with generative AI at its heart. 

Discover how to accelerate customer empowerment while “rightsizing” your bank’s omni-channel customer experience through retail, digital, and contact centers. Explore strategies for guiding customers to leverage all touchpoints effectively, empowering them to navigate their banking needs confidently. Gain insights into the behind-the-scenes data and tools that support this transformation, and understand how to bridge the gap to ensure customers can connect these dots for a truly integrated banking journey.

Learn about this successful partnership offering that was critical to the success and development of Key Virtual Account Management (KeyVAM). Qolo’s next-generation infrastructure provides instant access to payments data, analytics, card and account generation, and money movement. The work that went into bringing it to life, the collaboration of the partners, the technology, and the result.

What you’ll learn

• How to bring a successful partnership to life, the collaboration of the partners, the technology, and the result.
• KeyVAM’s effectiveness.
• Measurable success based on impact and scalability.

AI is transforming financial crime compliance, but where is it delivering real results today? While much of the industry’s focus has been on customer-facing AI, the biggest impact may be in streamlining compliance, reducing risk, and improving decision-making behind the scenes. In this panel, Tiffany Patrick, Citi Bank, and Chris Brown, President of Intelygenz USA, will share insights on how AI is being applied to enhance compliance workflows, improve risk assessment, and reduce friction between clients and regulatory requirements. Drawing from real-world applications, they will discuss key lessons learned, challenges overcome, and how AI is moving beyond theory to deliver tangible value. This session offers a rare look at how financial institutions and AI experts are working.

Hear the latest trends in fraud and new novel ways victims are being targeted. Explore the growing threat landscape and how AI tools are both helping and hindering fraud prevention efforts. Learn the risks associated with third-party software and actionable recommendations for managing these relationships.

Data security is a major challenge for credit unions. Without robust security measures such as encryption, multi-factor authentication, and fraud detection systems in place, customer information is at risk. This roundtable of credit unions leaders discuss how they are creating a comprehensive data security roadmap that will position them for the AI era and beyond.

How to ensure third party data is accurate and secure, regulatory best practices for how are supply chains are harmonized, best practices for data management/data hygiene and lineage, and how it drives innovation – what data are you using to fuel your marketing engine,  how do you ensure your data is clean and accurate and it can fuel innovation.

With digitization being a necessity to meet customer expectations in an increasingly digital world, the financial industry needs to embrace their local and relationship building “roots.” Banks need to identify relevant solutions and strategies to bring the best of the in-person experience to find where they can add warmth to the digital experience. Listen to finance leaders discuss the importance of how to evaluate new features that can help build a deeper relationship with their customers.

What you’ll learn

• Understanding which aspects of physical banking interactions should be translated into digital
• Prioritizing and testing your UX for ease of use and accessibility
• Using data and transactional history to best understand customers’ needs and offer them the right product at the right time
• Identifying the best moments to implement self-service (i.e. digitally depositing a check, etc.) versus when to offer more in-depth discussions and support (i.e. preparing for college loans, readying for retirement, etc.)

Wind down and network in style as the day’s excitement culminates in our exclusive Experience Hall cocktail reception. Join fellow attendees, speakers, and innovators for an evening of mingling and celebration. Savor delectable hors d’oeuvres and signature cocktails as you reflect on the day’s insights, discoveries and key action items.

American Banker’s annual Innovators of the Year lists pay tribute to the brightest minds in finance and technology. Honorees are recognized at a prestigious awards program.

Enhancing Omnichannel Customer Experience through a Mobile first digital strategy

Digital tools have enhanced the client experience by improving accessibility, convenience and self-service capabilities. AI-powered chatbots provide instant customer support and basic financial guidance. Online portals and mobile apps allow clients to access their accounts and execute transactions at their convenience. These tools empower clients to make informed financial decisions and engage with their money more actively.  These mobile and digital advice & services cut across different bank product channels across multiple touchpoints. Learn how your bank ensures there’s cohesiveness with your client and all their different touchpoints.

AI can guide consumers on what type of payment to use at the point of purchase based on their credit history, debt, spending patterns, etc. This includes whether to pay via credit card, debit card, buy now, pay later, etc. How banks can compete with fintechs in this competitive payments landscape.

How do you push through innovation with your bank’s leadership team. How do you build an integrated transformation strategy that reflects core values, purpose and community. 

How to deliver transformation beyond technology to procedures and processes throughout the organization. This session focuses on digital transformation strategies tailored for executive-level goals, exploring the organizational changes, technologies, and leadership mindsets required for a successful transformation at scale.

Fintech and bank executives debate the hotly contested pros and cons of formal partnerships, from revenue generation to operating model risks to regulatory headwinds.

To remain competitive and relevant in a rapidly evolving market, banks must look beyond traditional financial services and reimagine their role in consumers’ lives. Banks are pioneering new paths by stepping into untapped areas, and expanding their ecosystems to attract and serve a broader customer base. Learn how to transform your organization into a diverse, customer-centric ecosystem that meets the needs of tomorrow’s consumers.

AI enables seamless data integration across the financial eco-system improving innovation and business outcomes. This expert panel will delve into the successes of an AI-centric strategy to help overcome challenges within banking.

Everyone should be a part of the AI implementation journey, including generative AI enhancements, and it should be an enterprise-wide transformation initiative. Learn why you should develop an enterprise-wide AI playbook and a governance structure that sticks and learn ways to include AI development and governance into your established processes.

How to ensure that banks can operate safely and comply with regulations while still providing access to new technologies and services.  Learn how to manage third-party risk in open banking.

While digital platforms provide efficient, tailored advice at scale, regulators often emphasize the importance of maintaining physical branches to ensure accessibility and equitable service. Join us to discuss how banks can bridge this regulatory divide, demonstrating the value of digital channels while addressing the concerns tied to reducing physical footprints.

As banks experiment with myriad use cases for generative AI, they have to try to predict where they might get a return on investment from using the technology, and at the same time anticipate and mitigate a multitude of risks large language models introduce, from the potential for hallucinations and bias to the danger of not disclosing AI use properly or failing to comply with banking regulations. How are banks exploring the use of generative AI in sales and marketing, customer service, operations, document analysis and other areas while being mindful of the need to use the technology responsibly and ethically. 

Indulge in a taste of tomorrow at the Bank of the Future Lunch, exclusively hosted on the Experience Hall floor during the Digital Banking Conference.

Wind down and network in style as the day’s excitement culminates in our exclusive conference Experience Hall cocktail reception. Join fellow attendees, speakers and innovators for an evening of mingling, note swapping and potential deal making. Savor delectable hors d’oeuvres and signature cocktails as you reflect on the day’s biggest insights and notable innovations.

Hear from our panel of Chief AI Officers discuss the rewards and risk management benefits of AI across embedded finance.

As competitive, regulatory and financial pressures mount, organizations are being forced to innovate to stay ahead of the competition and drive their businesses forward. This survey will explore how banking leaders are organizing internal cultures, teams and processes and investing in technology to deliver innovation. The research will also investigate usage of external strategies including strategic partnerships, M&A, venture capital and other investment vehicles to deliver innovation to serve the needs of different customer segments.