GM & VP, Financial Services & Insurance
Talkdesk
Rahul Kumar is the Vice President & GM for financial services and insurance business at Talkdesk. In his role, he is focused on driving thought leadership and industry specific innovation to position Talkdesk as a leader in the market. Rahul advises on all components of digital transformation within the financial services industry, on business strategy and adoption of new business models to support growth plans. In his 16 years in financial services, he has helped multiple banks, credit unions and insurance companies ideate and execute large scale digital transformation programs. He is passionate about transforming customer experience through innovation, next generation capabilities and latest technology platforms.
Artificial intelligence is enhancing the customer experience across bank channels, creating personalized experiences, streamlining processes, improving security and increasing self-service capabilities. As banks’ mobile-first strategies evolve, customers are being empowered to make better informed financial decisions and engage with their institutions in more proactive, meaningful ways. From AI chatbots that provide instant customer support and basic financial guidance, to online portals and mobile apps that allow clients to access their accounts and execute transactions whenever they want, wherever they want, mobile-first banking is at the center of the customer experience. Learn how enhanced digital experiences, AI integration and increasingly personalized products and services are creating a seamless experience that meets customers’ radically changing expectations.