SVP, Product, AI and Innovation
City National Bank
Jaya Kandaswamy is a product and technology executive specializing in AI-driven product innovation. As Senior Vice President at City National Bank, she leads initiatives that integrate emerging technologies/AI to enhance client experience with digital banking and services. Her leadership emphasizes the importance of "hi-low leaders"—those who can strategize at a high level while also engaging in hands-on technical problem-solving. She is an active contributor to industry discourse, Jaya has shared her insights at events like the GDS CIO Insight Summit, where she discussed the evolving role of leadership in AI adoption.
She is also actively involved in the tech community, serving as a mentor and startup advisor, and contributing to nonprofit initiatives like Dallas AI.
In recent years, there has been a rapid acceleration in efforts to transform the customer experience in banking, making it easier for customers to open accounts, deposit money, make payments and verify information. At the same time, banks face increasing fraud risks, placing an emphasis to mitigate that risk at the center of any customer experience initiatives. In this session, American Banker research lead and industry panelists explore the best practices that banks and credit unions are adopting to manage and mitigate fraud risks, specifically looking at the tools and technologies used to verify and authenticate customer identity to ensure secure, low friction experiences across all channels.