Director, TM Payments Expert
Capital One
Nanci McKenzie is an experienced speaker and a recognized expert in the field of payment technology. She is currently a Director, Product Operations Treasury Management, ACH Expert with Capital One. With over 40 years of experience in the payment technology industry, Nanci has a wealth of knowledge and expertise in payment processing, fraud prevention, and risk management.
Nanci has held senior leadership positions at financial institutions and payment technology companies, where she oversaw product development, strategic planning, deposit operations, compliance, regulations, audits and risk assessments. Her experience has provided her with a deep understanding of the payment technology landscape and the challenges that financial institutions face in this rapidly evolving industry.
Nanci holds a B.S. in Business and Information Management from Seminole State College and a Juris Master's degree in Financial Regulation & Compliance from Florida State University College of Law, and a Master of Legal Studies from Thomas R. Kline College of Law at Drexel University in two concentrations, Financial Regulatory Compliance and Cybersecurity and Data Privacy. She is also an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), and a Certified Anti-Money Laundering Specialist (CAMS).
The fastest-growing fraud threat doesn’t come from external hackers—it comes from customers exploiting their own accounts and synthetic identities created specifically to defraud banks through payment networks. First-party fraud schemes using ACH, mobile deposits, and peer-to-peer platforms are surging because they look like legitimate customer behavior until it’s too late. Check kiting rings that move funds across multiple institutions, bust-out schemes that max out credit before disappearing, and synthetic identities built from real and fabricated data that pass KYC checks—all exploit the trust embedded in payment systems. This panel examines how network-level visibility reveals fraud patterns individual banks can’t detect, what rules and risk frameworks actually prevent these schemes, and where liability falls when the fraud originates from inside your own customer base.