Sr. Director, Strategy and Content, Live Media
American Banker
Kiley Lambert is a veteran content strategist and producer who leads editorial efforts across several American Banker live media programs. Prior to joining Arizent, he worked as a coordinating producer at CNBC Events and was an original member of the Bloomberg Live editorial team, where he was instrumental in launching several of the group's top event franchises. A graduate of Columbia University's School of General Studies, Lambert began his career in film and television, before landing his first events job as a producer of the annual PopTech Conference in Camden, Maine.
The critical role of leadership in dismantling the traditional silos between product innovation and risk compliance to transform potential friction into a competitive advantage has never been more important. By shifting the organizational narrative from “compliance as a gatekeeper” to “risk as a design parameter,” forward-thinking leaders can foster a culture where regulatory requirements are integrated into the earliest stages of the digital product lifecycle rather than treated as a post-development bottleneck. Experts will discuss actionable strategies for aligning cross-functional incentives, implementing unified workflow models to increase transparency, and cultivating a shared language of “sustainable speed” that empowers teams to innovate aggressively without compromising safety or trust.
As digital becomes the primary channel, personalization is no longer a differentiator—it’s the baseline expectation. This panel explores how leading banks are deploying agentic AI that doesn’t just respond to customer needs but anticipates them before they arise. Panelists will discuss the technical infrastructure, organizational changes, and privacy frameworks needed to deliver hyperpersonalization at scale—while preparing for a future where intelligent agents negotiate on behalf of both customers and institutions.
Customers expect consistency across mobile apps, web platforms, voice banking, call centers, and branches—yet most banks still operate in silos where context is lost and journeys restart with each channel switch. This session examines how to build truly omnichannel experiences through real-time context sharing, voice and gesture-based interfaces, and the technical architecture needed to make every interaction feel unified. Panelists will explore the organizational alignment, design systems, and inclusive accessibility strategies required to deliver seamless experiences at scale.
With 80% of fraud incidents originating in digital channels, robust security and privacy measures are not optional—but bad design can turn even the most effective measures into a point of friction. This panel examines how leading banks are treating trust as a competitive differentiator, how biometric authentication and behavioral analytics can enhance both security and user experience, communicate threats without causing panic, and balance data-sharing with customer control.
After years spent proving AI could cut costs, banks are now asking whether AI can grow revenue. Leading institutions have shifted their AI investment thesis from defensive efficiency to offensive growth as financial media networks turn checking accounts into ad-supported assets, predictive engines drive lifts in non-interest income and AI-powered embedded finance creates entirely new revenue streams. This session looks at the business case for revenue-focused AI, measuring top-line impact beyond vague “customer satisfaction” metrics, and navigating organizational resistance when AI disrupts established revenue models. Learn why the banks winning on AI aren’t always the ones with the best models—they’re the ones who figured out how to charge for them.