ARGO drives customer engagement for consumer and business customers throughout the customer journey, from the early awareness and consideration stages, fulfillment, and servicing through relationship expansion. ARGO is a proven software innovator in the areas of Omni-channel delivery, credit underwriting, positive pay, servicing, teller payments, and deposit fraud detection.
American Banker surveyed banking leaders to understand the unfolding role that data and artificial intelligence (AI) is expected to have on the customer experience in banking. The research looks at the use cases banks are prioritizing and the impact on customer journeys. The session explores the research findings and the characteristics and best practices that define data-driven banks to better understand their overall readiness for AI adoption.