Fraud has evolved into a cross-rail, cross-channel problem while most bank fraud programs remain organized around individual payment types. This new survey of financial institutions explores why by-rail fraud management is increasingly ineffective, how criminals exploit speed and organizational fragmentation, and how these dynamics contribute to both fraud losses and unnecessary customer friction. The research identifies the data, technology, governance, and operating model changes banks are making, or need to make, to detect fraud earlier, respond in real time, and deliver more secure, frictionless customer experiences.
