Banks struggle to move AI from pilots to permanence because they treat intelligence as a tool rather than infrastructure. This fireside chat examines how to embed AI agents into enterprise workflows, measure integration beyond efficiency metrics, and lead transformation that builds trust rather than erodes it. Drawing from her book Return on Intelligence, Kristin Milchanowski shares frameworks for scaling AI across complex organizations while maintaining human-centered leadership. The conversation addresses why innovation without empathy creates resistance, how to move from experimentation to embedded ecosystems, and what return on intelligence actually means when efficiency alone isn't enough.
