Customer Experience

Navigating the Regulatory Tension Between Digital and In-Person

Tuesday, June 3, 2025
12:20 pm - 12:50 pm

While digital platforms provide efficient, tailored advice at scale, regulators often emphasize the importance of maintaining physical branches to ensure accessibility and equitable service. Join us to discuss how banks can bridge this regulatory divide, demonstrating the value of digital channels while addressing the concerns tied to reducing physical footprints.