In recent years, there has been a rapid acceleration in efforts to transform the customer experience in banking, making it easier for customers to open accounts, deposit money, make payments and verify information. At the same time, banks face increasing fraud risks, placing an emphasis to mitigate that risk at the center of any customer experience initiatives. In this session, American Banker research lead and industry panelists explore the best practices that banks and credit unions are adopting to manage and mitigate fraud risks, specifically looking at the tools and technologies used to verify and authenticate customer identity to ensure secure, low friction experiences across all channels.
