Customer Experience

Innovating with Intention: Technology’s Role in Deepening Customer Relationships

Tuesday, June 3, 2025
9:35 am - 10:05 am

In an increasingly digital world, trust is built not just through products, but through seamless, secure, and thoughtful experiences. In this fireside chat, leaders from Citizens and Plaid will explore how financial institutions can leverage technology to meet evolving customer expectations while deepening relationships. Hear how Citizens approaches innovation with a customer-first mindset, and how collaboration can offer more intuitive, impactful digital experiences. This conversation will offer practical insights on using innovation as a tool for long-term retention and engagement.