Head of Digital & Customer Platforms
EverBank
Prateek Sangal is Head of Digital and Customer Platforms at EverBank, where he leads omnichannel strategy and customer experience transformation. A 20-year financial services technology executive, he has previously held senior digital leadership roles at OneMain Financial, US Bank, JPMorgan Chase, and Barclays Bank, including leading the digital integration of US Bank's acquisition of MUFG Union Bank. He holds an MBA from SMU's Cox School of Business and is based in Dallas, Texas.
Customers expect consistency across mobile apps, web platforms, voice banking, call centers, and branches—yet most banks still operate in silos where context is lost and journeys restart with each channel switch. This session examines how to build truly omnichannel experiences through real-time context sharing, voice and gesture-based interfaces, and the technical architecture needed to make every interaction feel unified. Panelists will explore the organizational alignment, design systems, and inclusive accessibility strategies required to deliver seamless experiences at scale.