Head of Digital, Commercial Bank
Axos Bank
Jennifer Taylor is SVP, Head of Commercial Digital at Axos Bank, responsible for leading the development of new digital banking platforms.
Prior to joining Axos Bank, Jennifer served as Head of Digital Banking at Pacific Western Bank where she defined the bank’s digital strategy and roadmap and grew the team from the ground up. She served as Global Head of Digital Channels and Data Marketing & Digital Marketing, Treasury and Trade Solutions at Citigroup where she owned the commercialization and marketing for two flagship brands, CitiDirect BE® and CitiConnect®.
She holds a Bachelor’s Degree from the University of Southern California’s Marshall School of Business, and an MBA from Duke University’s Fuqua School of Business.
Open banking was sold on a promise: APIs would unlock innovation, data sharing would empower consumers, and banks would discover new revenue streams. Five years in, the results are mixed. The institutions winning in open banking identify specific customer pain points first, then reverse-engineer the technology and partnerships to solve them profitably. Panelists will share how customer-first open banking strategies generate measurable returns through reduced acquisition costs, improved retention, strategic partnerships that expand market reach, and digital architectures built for long-term profitability.