Chief Digital Officer
Eastern Bank
Ashley Nagle Eknaian is a seasoned digital and innovation leader driving transformation across financial services, fintech, and emerging technology. As Chief Digital Officer at Eastern Bank, she leads the bank’s digital strategy and Eastern Labs, where experimentation, partnership, and human‑centered design deliver meaningful outcomes.
Ashley holds a B.S. in Business Administration from Boston University and an MBA from Northeastern University. She serves on startup and non‑profit boards and is committed to giving back through mentorship, education, and community engagement. Known for her energy, warmth, and endlessly glass‑half‑full outlook, Ashley connects people, ideas, and opportunities whether building bridges between banks and fintechs or supporting the next generation of leaders.
Digital finance strategies are still too often organized around products and rails rather than customer behavior and intent. This session explores how fraud, payments, identity, and digital assets are converging—and why banks must shift toward customer-centric architectures and intelligence models to compete, protect trust, and manage risk in real time.