Customer Experience Room
1:40 pm
The Power of Partnership: Truist Partnership with Miami Dolphins and Hard Rock Stadium
30 min
2:15 pm
Jo Jagadish, Head of Digital Banking and U.S. Contact Centers, TD Bank
30 min
3:15 pm
Building Real Connections Through Digital Banking: Journey to Personalized Member Service
30 min
3:50 pm
The Modern Credit Union Experience: Translating High-Touch Banking in Today’s Digital Age
30 min
9:00 am
Prioritizing a Mobile-First Strategy to Enhance the Customer’s Omnichannel Experience
30 min
9:35 am
Plaid
30 min
11:10 am
Innovation at the Speed of Business: Transforming Banks into Digital-First, Customer-Centric Organizations
30 min
11:45 am
Capitalizing on the Hyper-Personalized Future of Financial Services
30 min
12:20 pm
Navigating the Regulatory Tension Between Digital and In-Person
30 min