Head of Americas Solution Architecture
Aris
Robert Thacker serves as the Head of Solutions Architecture – Americas for ARIS, leading a high-performing team of BPM experts dedicated to customer success through innovative solutions. His team bridges the gap between technology and business, ensuring that customers leverage cutting-edge solutions to solve complex challenges and achieve their strategic goals.
His past roles include ownership of project and process management for Bank of America and acquisition integration as well as ITSM practices for Capital One. Over the past 25 years he has led global teams with a proven track record in driving business results, optimizing processes, and consulting across sectors such as financial services, healthcare, and aerospace.
Robert is a Six Sigma Black Belt, an engaging speaker, storyteller, and the author of “Mastering Business Process Management – A Comprehensive Guide to Streamlining Your Organization”.
As AI becomes embedded in payments, risk, compliance, and digital asset infrastructure, banks face a new question of control: where decision-making ends and autonomy begins. This panel examines how AI and agentic systems are reshaping execution, oversight, and accountability—and what bank leaders must do to retain control while moving at machine speed.