Chief Compliance Officer, Services
Citi
Lindsey Shaw is the Chief Compliance Officer for Citi’s Services business within Independent Compliance Risk Management. In this role, she has accountability for the design, execution, and oversight of the Services compliance program, including business-specific compliance risk assessment, advisory coverage, monitoring and testing, issue management, and escalation.
Previously, Lindsey led Compliance Risk Management Programs (CRMP), an enterprise-level function responsible for setting and overseeing firmwide compliance risk management framework. In that capacity, she managed compliance monitoring and testing frameworks, compliance risk assessment methodologies, regulations management, enterprise compliance training, emerging risk analysis, and execution of the compliance risk appetite program.
Lindsey has held senior core compliance and financial crimes leadership roles prior to joining Citi, including leading BSA/AML and sanctions programs in the first line of defense at Silicon Valley Bank and serving in senior Sanctions compliance and AML escalation roles within JPMorgan Chase. Earlier in her career, she worked in financial crimes advisory roles at Kroll and KPMG.
Lindsey holds a Juris Doctor from Tulane University Law School and a Bachelor of Arts in Political Science from the University of Michigan. She is based in Chicago.
The U.S. digital banking landscape in 2026 is undergoing a profound transformation as regulators shift toward a more innovation-friendly and deregulatory stance, moving away from previous cycles of caution and restriction toward a mandate for technological integration. Experts will discuss the “regulatory sea change” under the current administration, including the rescinding of restrictive crypto guidance and the push for standardized licensing for digital asset service providers.
The panel will also consider the maturation of AI-driven lending regulations, meeting enhanced cybersecurity mandates for real-time payment systems, and managing the evolving balance of power as state regulators increasingly step into consumer oversight roles. This discussion will provide attendees with actionable insights on how these 2026 shifts redefine compliance from a cost center into a strategic driver of operational stability and competitive advantage.