Head of Customer Experience
Cohere
Nic Morales is Head of Customer Experience at Cohere, a security-first enterprise AI company, leading
the global customer success and partnerships teams and driving long-term customer value. Nic is a
seasoned leader with more than 20 years of experience across startups and global public companies.
Prior to Cohere, Nic held technical and customer-facing leadership roles at IBM, Alteryx, and ClearStory
Data.
The AI revolution continues. Already a new breed of artificial intelligence has transformed chat, search, image creation and much more. And now agentic AI — systems capable of independent adaptive problem-solving and decision-making — are coming to financial services. Banks, fintechs, crypto providers and more are experimenting with building digital workforces that can increase efficiency and productivity, and even add some creativity to financial services. The industry is placing strong bets on the technology. As of 2024, the market value of agentic AI was $5.1 billion, and Capgemini projects its market value will exceed $47 billion by 2030. Hear from leading experts on how to build, where to deploy and what challenges might arise from utilizing the bots.