Head of Customer Experience
Cohere
Nic Morales is Head of Customer Experience at Cohere, a security-first enterprise AI company, leading
the global customer success and partnerships teams and driving long-term customer value. Nic is a
seasoned leader with more than 20 years of experience across startups and global public companies.
Prior to Cohere, Nic held technical and customer-facing leadership roles at IBM, Alteryx, and ClearStory
Data.
Agentic artificial intelligence—AI systems capable of independent, adaptive decision-making and problem-solving in real time to achieve specific goals—is a significant step toward the creation of a digital labor force that can produce notable gains in efficiency, productivity, innovation and user experience, while enabling humans to shift their focus to more strategic, valuable roles and responsibilities. A robust panel will discuss how agentic AI will create a powerful digital labor force, where agentic AI systems can best be utilized in the financial services industry, what skills are required to manage large language model (LLM) agentic workflows, and what challenges need to be addressed—issues around transparency, privacy, security and computing resources—to scale enterprise-wide and fully deliver on its performance promise.