As banks experiment with use cases for generative AI, the anticipated return on investment in the technology must be balanced with mitigating the inherent risks introduced by large language models, from the potential for hallucinations and bias to proper privacy disclosures and adherence to regulatory compliance. Learn how banks are using GenAI in sales and marketing, customer service, operations, document analysis and workflow, and other areas while being mindful of the need to use the technology responsibly and ethically.