Chief Digital Officer, BMO and Head of North American Digital Platforms, Canadian Personal and Business Banking
BMO
Greg Brown is BMO’s Chief Digital Officer and Head of North American Digital Platforms, leading digital strategy for Canadian Personal and Business Banking. He focuses on driving digital sales, engagement, self-serve adoption and scaling AI to deliver personalized experiences that increase loyalty, grow revenue, and reduce costs. Greg also oversees North American Shared Services, including BMO.com and Experience Design.
Banks have spent years piloting digital finance initiatives—from tokenization and real-time payments to AI-driven operations—but few have successfully scaled them across the enterprise. This discussion explores what separates experimentation from execution, including governance models, technology architecture, talent, and capital allocation decisions that enable sustainable innovation without introducing unacceptable risk.