SVP, Head of Consumer Digital
KeyBank
Emily is currently the Head of Consumer Digital for Key Consumer Bank. She is responsible for leading a team of innovative, critical thinkers, while partnering with executives and stakeholders, to transform Key's digital experiences by defining the strategic direction, prioritization and execution of a multi-year vision and roadmap for Key's clients.
Prior to working in Key’s Consumer Bank, Emily held several roles at Key. Most recently, Emily worked in Investor Relations, where she supported the creation of content for quarterly earnings and industry conferences. She acted as a contact point for shareholders and stakeholders, while forming strong relationships with investors and equity research analysts. Emily also spent time in Enterprise Payments, where she built an analyst program focused on training & development, career pathing, and management exposure to support both the product and business development arms of the business.
Emily started her career in KeyBanc Capital Markets with the Financial Services Group, where she supported large and mid-sized insurance companies with their capital markets needs.
Emily received her undergraduate degree from Baldwin-Wallace College. She earned her MBA from the Weatherhead School of Management at Case Western Reserve University. She resides in Canton, Ohio with her husband, Carson, and three children, Cecilia, Nolan and Juliet. In her free time, Emily enjoys travelling, visiting new restaurants, and volunteering as a Girl Scout troop leader for her daughter’s Daisy troop.
In this detailed session, KeyBank and Personetics explore how “Cognitive Banking” is reshaping the industry, and how KeyBank is building trust through tailored guidance, turning mobile interactions into meaningful relationships that drive mutual value. Learn what KeyBank’s financial mobility survey revealed customers expect: They don’t just want transactions, they want trusted guidance that improves their financial well-being and daily decisions. For banks, gain insight from KeyBank into how robust data cleansing and enrichment can deliver value for both customers and the bank. By improving transaction descriptions and accuracy, banks can enjoy substantial benefits in call center inquiries, saving millions while automating customer service in a mobile-first world where 90% of traffic comes through digital channels. The benefit to shareholders? Measurable impact of targeted engagement on cross-selling, upselling, and customer retention, creating lasting value through deeper relationships rather than transactional interactions.